Lost/Stolen
Passport Instructions
Lost or Stolen Passport? We’ll Get You Back on Track Fast.
How to Get Your Replacement Passport
Step 1 – Reserve Your Submission Place your order online to secure your passport processing date.
Step 2 – Download Your Required Checklist Do not visit an acceptance facility without our official instructions. Our printable checklist includes all required forms (DS-11 and DS-64) and the exact steps to avoid common processing delays.
Step 3 – In-Person Identity Verification Take your completed documents to a local Passport Acceptance Facility (Post Office or County Clerk). An official agent will verify your identity, witness your signature, and seal all your documents into an official “Adjudication Envelope.”
Gather these items before your post office appointment for a new passport.
1) Photocopy of a Valid Drivers' License or State ID Front and Back
If your ID was issued in the last 6 months or is expired, provide at least two additional IDs.
2) Evidence of Citizenship - Must provide 1 of the following
- Fully valid, undamaged U.S. Passport (can be expired)
- Original or certified copy of your U.S. birth certificate
- Certificate of Naturalization
3) Passport Fees - (Check or Money order made payable to the U.S. Department of State)
- $212.05 payable to the U.S. Department of State for a new 10-year passport book
- $242.05 payable to the U.S Department of State for passport book and passport card
The fee includes 1-2 shipping ($22.05) directly from the Philadelphia Passport Agency
4) Passport Photos - (CVS, Walgreens, Staples, Post office, or Clerk's office)
- No glasses
- Taken within the last 6 months
- In front of plain white or off-white background
- Neutral facial expression with both eyes open
- Do not wear a hat or head covering that obscures the head or hairline
5) Travel Itinerary • ( Print 2 copies )
- Your name must be on travel documents.
- Print your confirmation flight itinerary, emailed to you by your travel provider.
- Hotel reservations, Airbnb, or Print Driving Itinerary and complete (only for driving across the border)
- Business travelers’ letter from the employer on company letterhead stating emergency passport needs.
6) Letters of Authorization - (Print 2 copies)
- Hold the extra copy to give to us – Prompt Passports.
- CLICK AND PRINT 2 LETTERS OF AUTHORIZATION AND COMPLETE THEM WITH A PEN
This document will allow us to submit your passport
7) Passport Application
- Click here to print and complete your passport application by hand.
- OR
- Click here and complete the passport application online then print.
- Make sure you sign and date the application
- Any questions, call 215-397-1135
8) Statement of Lost/Stolen Passport (form DS-64)
- If the (DS64) did not print out with your application, please print and complete it with a pen
- CLICK HERE TO PRINT (DS64)
Step 2: In-Person Identity Verification (Lost Passport)
Visit an Acceptance Facility: Take your completed DS-11 application, DS-64 (Statement Regarding Lost or Stolen Passport), and all required documents to a local Post Office or County Clerk.
Witnessed Signature: An official agent will verify your identity and witness you signing the application.
The “Sealed” Envelope: The agent will place all your documents—including the DS-64—into a secure, official government envelope and seal it.
CRITICAL: Once handed to you, do not open this envelope. If the seal is broken, the passport agency will reject your application.
Send to Us: Immediately ship or hand-deliver this sealed envelope to Prompt Passport Services so our couriers can hand-carry it to the agency for expedited processing.
Lost or Stolen Passport: Required Checklist & Instructions
STOP: Before you visit a Passport Acceptance Facility, you must print our official checklist. This document serves as your mandatory roadmap.
Frequently Asked Question
Our lost passport expedited service is designed for quick processing, typically taking only 1 to 3 business days. In urgent situations where your passport is lost or stolen, we prioritize efficiency to provide you with a replacement passport promptly.
If your passport is lost or stolen, visit our website for detailed instructions on obtaining a new passport. Choose an appointment date, provide the necessary information, and we will confirm your expected processing date. Our streamlined process aims to make the replacement of a lost passport as straightforward as possible.
Unfortunately, if your passport is lost, the renewal process is not applicable. In the case of a lost passport, it is crucial to report it as lost and initiate the application for a completely new passport.
